Refund Policy

Outline & Regional Express Courier (OREC)

Last Updated: June 2026

This Refund Policy applies to online payments made to OREC through our website, payment gateway, customer portal or authorised payment platform.

Eligible Refunds

• Duplicate payments
• Overpayments
• Incorrect payment amounts
• Shipment cancelled before collection

Non-Refundable Services

Courier services are generally non-refundable once:

• The shipment has been collected
• The shipment has entered the delivery network
• A delivery attempt has been made
• The service has already been completed

Refund Requests

Refund requests must be sent in writing and must include proof of payment, shipment reference number and reason for the request.

Email: info@orec.co.za

Processing Time

Approved refunds are normally processed within 7 business days, subject to banking and payment gateway processing times.